Refund policy

RETURN & REFUND POLICY

At Adaptory, we stand behind every product we make. If your first order doesn't work for you, we want to make it right.

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OUR 45-DAY GUARANTEE

Your first order is backed by our 45-day guarantee from the date of delivery. If you're not satisfied, we'll refund your purchase — no questions asked.

This applies to:
• Your first one-time purchase
• Your first subscription order
• Defective, damaged, or incorrect items (any order, no time limit)

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WHAT'S COVERED

✓ First order (one-time or subscription) within 45 days of delivery
✓ Defective, damaged, or incorrect items on any order
✓ Free prepaid return shipping label provided

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WHAT'S NOT COVERED

✗ Subscription orders after the first (2nd order and beyond). Please cancel or pause your subscription before your next rebill to avoid future charges.
✗ Original shipping fees and shipping protection fees are non-refundable.
✗ Orders placed more than 45 days before a refund request.

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HOW TO REQUEST A RETURN

1. CONTACT US
Email support@goadaptory.com with your order number and reason for return. We respond within 24 hours.

2. CONFIRM ELIGIBILITY
We'll verify your order is within the 45-day window and eligible for a refund.

3. RETURN THE PRODUCT
We'll send you a prepaid shipping label at no cost. You don't need to return opened bottles — just what hasn't been used.

4. RECEIVE YOUR REFUND
Once we receive your return, we process your refund within 5-7 business days to your original payment method.

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SUBSCRIPTION CANCELLATIONS

You can cancel, pause, or skip your subscription at any time through your account dashboard or by emailing support@goadaptory.com. Cancellations must be made before your next rebill date to avoid being charged for the upcoming order.

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DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or you received the wrong item, contact us at support@goadaptory.com within 7 days of delivery with photos of the issue. We'll send a replacement or issue a full refund immediately — no return required.

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QUESTIONS

For any questions about our return policy, reach out to support@goadaptory.com. Our team is available Monday through Friday, 9am-5pm EST.

Adaptory
support@goadaptory.com