Returns & Refunds
Our 45-day guarantee ensures you can try Adaptory risk-free. Here's everything you need to know.
45-Day Money-Back Guarantee
Your first order is risk-free. Whether it's a one-time purchase or your first subscription order, you have 45 days from the delivery date to try our products. If you're not satisfied, we'll refund you—no questions asked.
Important: The 45-day guarantee applies to your first order only. Subsequent subscription orders (2nd and beyond) are non-refundable.
First Order
Your first purchase (one-time or subscription) is covered by our 45-day guarantee from delivery.
Defective Products
Damaged, defective, or incorrect items are always eligible for replacement or full refund—no matter the order.
Free Return Shipping
We provide a prepaid shipping label at no cost to you for all eligible returns.
2nd+ Subscriptions
Subscription orders after your first are non-refundable. Cancel before rebill to avoid charges.
Shipping Fees
Original shipping and shipping protection fees are non-refundable. Only product cost is refunded.
How To Request A Return
Contact Our Team
Email us at support@tryadaptory.com with your order number and reason for return. We'll respond within 24 hours.
Confirm Eligibility
We'll verify your order is within the 45-day window from delivery and eligible for return (first order or defective product).
Return Product
We'll email you a prepaid shipping label. Ship the product back to us at no cost to you. You don't need to return opened bottles—just what you haven't used.
Get Your Refund
Once we receive your return, we'll process your refund within 5-7 business days to your original payment method. Refund includes product cost only—original shipping and protection fees are non-refundable.
Important Policy Notes
First order protection: Your very first order (whether one-time or subscription) is covered by our 45-day guarantee. This gives you time to try our formulas risk-free.
Subscription orders: After your first subscription order, subsequent deliveries (2nd, 3rd, etc.) are non-refundable. You must cancel your subscription before it rebills to avoid being charged.
Defective products: Damaged, incorrect, or defective products are always eligible for replacement or refund—regardless of order number or subscription status. Just contact us with photos.
45-day window: The guarantee period starts from the delivery date, not the purchase date. Track your delivery to know when your window begins.
One-time purchases: All one-time purchases are covered by the 45-day guarantee—not just your first order.
Shipping & protection fees: Original shipping fees and shipping protection fees are non-refundable. We will provide a prepaid return shipping label at no cost to you.